CPGRAMS also provides appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer. The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant.
CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG. Every Ministry and States have role-based access to this system. It is a single portal connected to all the Ministries/Departments of Government of India and States. Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery.
